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Patient Information
Here are North Village Family Practice Downloadable Forms
Fees and Billing Arrangements
All consultations with a general practitioner will be bulk billed if you have a Medicare card. Please bring in your Medicare card or number with you for all consultations.
A Private Billing fee will be charged for patients not registered with Medicare, for consultations not covered by the Medicare Benefits Schedule, and for some procedures. Please ask the receptionist prior to the consultation. If your visit is a result of work related injury, you need to inform the attending doctor. Work related consultations and treatment will be billed to the employer or the insurance company involved. There will be possibly additional costs for referred services provided by other health care providers within or outside of this practice.
QUALIFIED DOCTORS
Telephoning your Doctor
GP in the practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. Your call will always be put through to the GP in an emergency.
Test Results
All test results are treated with strict confidentiality. In order to protect your privacy this practice does not provide results to patients over the phone.
Your doctor will give you instructions on how to obtain results for pathology or imaging tests (X-rays, Ultrasounds etc). In general, results are given during consultation in order to allow for appropriate discussion of their implications. It is advisable to make an appointment to discuss further management or follow-ups.
Recalls and Reminders
We are committed to preventive care. To provide for an efficient monitoring of your health, this practice offers a computerised system of recalls and reminders. Your doctor will seek your permission to be included on our reminder system. Your doctor will seek your permission to be included on our reminder system.
We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let your doctor or receptionist know. Recalls/reminders are done by phone or mail for follow-up tests, immunisations, health care assessments, reviews of chronic health problems like diabetes, asthma etc.
Covid-19 Vaccination
After Hours Care
If you need urgent medical attention outside of our normal surgery hours, please contact National Home Doctor Services on 13 SICK (7425).
Privacy
All our medical records are computer based records only. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the Australian Privacy Principles available at https://www.oaic.gov.au/privacy/australian-privacy-principles. Please check below for the full details of our Privacy Policy.
Here is the downloadable link to our
Privacy Policy
Your feedback is important to our practice(Contact us)
We always welcome any constructive comments or suggestions. Our staff is here to help, so do not hesitate to ask for assistance. Due to the unpredictable nature of general practice consultations, the doctors will sometimes be behind schedule. We apologise for any inconvenience this may cause. We take your feedback seriously as they will help us improve our services and to cater to your needs. However, if you are dissatisfied and want to take your concerns further, you may contact:
NSW Health Clinic Care Complaint Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012
hccc@hccc.nsw.gov.au
